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# traveltick.com.au: Find an accredited travel business ATAS

## Sitemaps
[XML Sitemap](https://traveltick.com.au/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [A word on travel insurance cover variations](https://traveltick.com.au/a-word-on-travel-insurance-cover-variations/): Don't assume snow sports, adventure activities or moped riding are covered by default. Learn which travel insurance add-ons you actually need before you go.
- [Ready to tick off your bucket list? Here’s what you need to know about Cover-More’s Adventure Activities cover](https://traveltick.com.au/adventure-activities-travel-insurance/): Planning an adventure trip? Discover which activities are covered by Cover-More travel insurance, what needs optional cover, and what’s not covered before you go.
- [Mint Payments’ guide to paying for travel without the stress (or the risk)](https://traveltick.com.au/mint-payments-guide-to-paying-for-travel-without-the-stress-or-the-risk/): Booking a holiday should be exciting. You're scrolling through hotel photos, imagining yourself on that beach, and mentally planning what you'll pack. The last thing you want to think about is whether your payment is secure or if you're accidentally sending money to a scammer.
- [Cover-More’s superpower: their emergency assistance team](https://traveltick.com.au/cover-mores-superpower-their-emergency-assistance-team/): Discover the unsung heroes behind Cover-More’s emergency assistance. From medical help to lost passports, this 24/7 team is your travel lifeline when the unexpected strikes.
- [Why a Royal Caribbean Cruise to Europe or Alaska Is Perfect for The Adventurous Aussie Family](https://traveltick.com.au/why-a-royal-caribbean-cruise-to-europe-or-alaska-is-perfect-for-the-adventurous-aussie-family/): Discover why a Royal Caribbean cruise to Europe or Alaska is the ideal family holiday for adventurous Aussie travellers. Explore glaciers, fjords, Mediterranean beaches and more—all from the comfort of a world-class ship.
- [Add this to your next travel insurance policy for even more flexibility](https://traveltick.com.au/add-this-to-your-next-travel-insurance-policy-for-even-more-flexibility/): Worried about cancelling your trip? Cover-More’s Cancellation Plus Cover lets you cancel for unexpected reasons and get up to 75% back. Learn how it works.
- [The Solomon Islands – Hapi Isles, Hapi People, Hapi Travel](https://traveltick.com.au/the-solomon-islands/): Discover the enchanting Solomon Islands, a hidden gem in the South Pacific, where vibrant culture meets breathtaking natural beauty. With 992 islands to explore, from lush mountainous terrains to serene coral atolls, this destination offers a unique blend of adventure and tranquility. Dive into crystal-clear waters teeming with marine life, surf uncrowded waves, or immerse yourself in the rich traditions of the Hapi People. Whether you're a thrill-seeker, a culture enthusiast, or simply looking to unwind, the Solomon Islands promise an unforgettable experience that will leave you yearning for more. Explore the magic of the Hapi Isles today!
- [Here’s the number one thing to pack on your next trip](https://traveltick.com.au/heres-the-number-one-thing-to-pack-on-your-next-trip/): Whether you’ve lost your luggage, become stuck in torrential weather, need to check your insurance coverage or get medical advice, the Cover-More app is here to help.
- [Foodie Guide: Tantalise Your Tastebuds in Hong Kong](https://traveltick.com.au/tantalise-your-tastebuds-in-hong-kong/): Discover the culinary wonders of Hong Kong, from iconic dim sum to tantalizing street food, fine dining, delectable desserts, and thriving bar scenes.
- [Switzerland Essentials – Six Must Do Experiences when Visiting Switzerland](https://traveltick.com.au/switzerland-essentials-six-must-do-experiences-when-visiting-switzerland/): Discover Switzerland's beauty and culture with these six essential experiences: mountain excursions, alpine hikes, visits to charming villages, scenic train rides, savoring cheese fondue, and embracing Swiss customs and traditions. Your Swiss adventure awaits!
- [A Travellers Guide to Exploring the World Safely](https://traveltick.com.au/a-travellers-guide-to-exploring-the-world-safely/): Travelling the world is one of the most wondrous things to do in life. The sheer excitement of experiencing somewhere new is a feeling that many chase their entire lives. Whether it is a solo trip around the world, an outback adventure with friends or a family holiday on a tropical island – we all know that holiday feeling.
- [Great Summer Holiday Destinations](https://traveltick.com.au/great-summer-holiday-destinations/): Our great Aussie backyard has a ton of amazing places to explore across the country, from day trips to getaways, lush rainforests to world-class beach resorts and so much more. So get ready to slop on some sunscreen and slap on a hat: Australia is the place to be.
- [8 Must-see Destinations in New Zealand](https://traveltick.com.au/8-mustsee-destinations-in-new-zealand/): Since the breathtaking scenery in Lord of the Rings put NZ on the global stage as a leading natural travel destination twenty years ago, our neighbours across the ditch have been a bucket-list travel destination for many travel lovers. We're lucky enough to have all that natural beauty, fascinating culture and friendly folk just a short plane trip away.
- [The Ghan: The Train Journey of a Lifetime](https://traveltick.com.au/the-ghan-the-train-journey-of-a-lifetime/): So much more than "just transit from Adelaide to Darwin the Ghan comes with plenty of off-train experiences so that you can get in touch beating heart and frontier spirit Australia - from cruising down the remote Nitmiluk (Katherine) Gorge, to walking the iconic Simpsons Gap, and guided tours of Alice Springs Desert Park.
- [Travel with Kids: Nature’s Best, Nationwide](https://traveltick.com.au/travel-with-kids-natures-best-nationwide/): The natural beauty of Australia has inspired no shortage of travellers, poets and artists, the young and old and the famous. With international tourism still out of the picture at the time of writing, there's never been a better time to realise how much wonder we have right at home, and share with our kids one of the reasons why Australia is called the Lucky Country: we're so lucky to live somewhere so beautiful!
- [Discover WA](https://traveltick.com.au/discover-wa/): Western Australia is Australia’s largest state, and until recent years it was also arguably Australia’s best-kept secret! 
- [8 Off-the-Beaten-Track Aussie Treasures](https://traveltick.com.au/8-off-the-beaten-track-aussie-treasures/): Australia is full of incredible hidden treasures, that are less known but absolutely fantastic. Part of travelling is discovering the best-kept secrets of your destination, and from secret gardens to salt lakes, ghost towns to cave cities, Australia delivers.
- [Family-Friendly Things to Do in Canberra](https://traveltick.com.au/familyfriendly-things-to-do-in-canberra/): Did you know that Australia’s capital city Canberra was named the third best city to visit in the world in 2018 by Lonely Planet, who described Canberra as “criminally overlooked” and “pack a big punch for such a small city”? Canberra is a fun, exciting city, designed as a cluster of different districts each boasting their own unique character. It’s a ton of fun just wandering around soaking in the atmosphere. And of course, as the national capital, there’s a lot of world-class arts & culture facilities just waiting to inspire.
- [CAROLYN, CASSANDRA AND THE KINDNESS OF STRANGERS – A Travel Agent Hero Story](https://traveltick.com.au/carolyn-cassandra-and-the-kindness-of-strangers-a-travel-agent-hero-story/): The COVID-19 pandemic has hit travel agents hard.
- [5 Must-See World Heritage Sites in Australia](https://traveltick.com.au/5-mustsee-world-heritage-sites-in-australia/): Australia has an impressive 20 UNESCO World Heritage sites, spanning from prehistoric fossils to living cultural landscapes, unspoiled rainforests with incredible conservation value, and iconic man-made structures; all forming part of our national story.
- [JD, Annabelle & the trip of a lifetime interrupted](https://traveltick.com.au/jd-annabelle-and-the-trip-of-a-lifetime-interrupted/): From the moment the virus began to impede the movement of people around the world, Australian travel agents began repatriating their clients, as well as rescheduling, rebooking, cancelling, amending and postponing their travel arrangements. Amid all of that, they've also been chasing refunds, credits and monies owed to their clients and suppliers.
- [Your Bucket-List NT Adventure](https://traveltick.com.au/your-bucket-list-nt-adventure/): The Northern Territory is the stuff Aussie dreams are made of. The iconic Uluru, the stark & rugged Outback landscapes, and remote Indigenous communities expressing their love of country through stunning art that has caught the imagination of the world: all of this and more makes it the perfect place for the great Aussie road trip. So get your bucket list ready, because the NT is a must-do adventure!
- [COVID-19 & a bucket-list visit to Everest Base Camp](https://traveltick.com.au/covid-19-a-bucket-list-visit-to-everest-base-camp/): With global tourism in lockdown, the COVID-19 pandemic has hit travel agents especially hard.
- [Discover South Australia](https://traveltick.com.au/discover-south-australia/): Dreaming of a South Australian adventure?
- [Ha Long Bay and COVID-19 Quarantine](https://traveltick.com.au/ha-long-bay-and-covid-19-quarantine/): With borders closed and destinations in lockdown, the COVID-19 pandemic has hit travel agents especially hard.
- [Romantic Ideas for Couples In Hobart](https://traveltick.com.au/romantic-ideas-for-couples-in-hobart/): At the same time, many of us on the mainland are dreaming about post-pandemic romantic getaway destinations and wondering where we might hopefully end up next Valentine’s Day. So Tassies, open your Google Calendar for this weekend, and to everyone else: open up your travel planner for the future - it’s time for the Hobart edition of our #holidayherethisyear instrastate tourism series (Don’t miss our recent spotlight on Perth, a.k.a. Australia’s capital of cool!).
- [Perth’s Hidden Gems, Uncovered](https://traveltick.com.au/perths-hidden-gems-uncovered/): Whether you’re daydreaming about your post-COVID Perth getaway, or you’re a “sandgroper” looking to uncover exciting new things in your city, you’re in luck! Perth is a dynamic, funky city that’s changed enormously over the last decade, at such a fast pace that it can be hard to keep up with all the awesome places to see and things to do.
- [4 Reasons Why We Love Travel](https://traveltick.com.au/4-reasons-why-we-love-travel/): We’re writing this in a stressful time: months deep in the throes of an international pandemic, at an unprecedented time when social distancing has become the norm. A lot of Australians – and people around the world – are feeling stressed, and it’s important to take steps to take care of our wellbeing.
- [6 Travel Books To Lift Your Spirits](https://traveltick.com.au/6-travel-books-to-lift-your-spirits/): COVID-19, closed borders, social distancing and self-isolation… it’s been a stressful, unprecedented time for Australians and for the world. But as armchair travellers know, travel literature is a perfect way to escape to another place and time, to free your imagination and explore the world from the comfort of your home.
- [ 6 Bushfire-Affected Places You’ll Love in Australia](https://traveltick.com.au/6-bushfire-affected-places-youll-love-in-australia/): With the latest travel alerts recommending Australians reconsider their need for overseas travel, and businesses in many regional towns impacted first by bushfires and then by event cancellations, there’s never been a better time for Aussies to explore our own spectacular (and often-overlooked) backyard.
- [Taking a Break in Broken Hilll](https://traveltick.com.au/taking-a-break-in-broken-hilll/):             A feather boa adorns the welcome sign to Broken Hill. Credit: Destination NSW.
- [THE ROMANCE OF TRAVEL – Australia’s Most Romantic Places](https://traveltick.com.au/the-romance-of-travel-australias-most-romantic-places/): People often refer to the 'romance of travel'. It's an old adage that brings to mind the glory days of travelling in style, probably dressed to the nines and comfortably reclined with the world gliding by at a pleasing speed.
- [Long Airport Layovers: A survival guide](https://traveltick.com.au/long-airport-layovers-a-survival-guide/): Travelling is one of life's great pleasures.
- [The Pros and Cons of Travelling Solo](https://traveltick.com.au/the-pros-and-cons-of-travelling-solo/): Have you ever wished you could click your heels three times and find yourself peacefully ensconced alone in a luxury villa somewhere remote—no kids or colleagues pestering you for anything?
- [ATAS ACCREDITED AGENTS share their best trips of 2019](https://traveltick.com.au/atas-accredited-agents-share-their-best-trips-of-2019/): If you're a regular reader of the ATAS blog, 2019 may have taken you on journeys to wonderful places near and far, to festivals, sporting events, and on road trips. You may have read articles that whisked you to especially romantic destinations, to islands and into the clouds by hot air balloon, and to places where Easter and Christmas are celebrated in wonderful ways.
- [Luggage and Packing – Getting it right](https://traveltick.com.au/luggage-and-packing-getting-it-right/): It might seem like a simple task, but grabbing a bag and filling it with the things you'll need on your holiday can be a high-stress situation.
- [Is a White Christmas the right Christmas for you?](https://traveltick.com.au/is-a-white-christmas-the-right-christmas-for-you/): Or more of a did someone say 'white Christmas' type of a person?
- [Family holidays that won’t send you (or the kids) around the bend](https://traveltick.com.au/family-holidays-that-wont-send-you-or-the-kids-around-the-bend/): Family holidays can be a bit of a lottery.
- [Unveiling the island of Madagascar](https://traveltick.com.au/unveiling-the-island-of-madagascar/): And what a place it is.
- [GLAMPING – What’s it all about?](https://traveltick.com.au/glamping-whats-it-all-about/): The travel industry is full of buzzwords and jargon. From bleisure to babymoons, open-jaws and overrides, the lingo of travel can be hard to get your head around. New 'products' or experiences and terms to describe them pop up all the time.
- [Is Greenland on your travel bucket list?](https://traveltick.com.au/is-greenland-on-your-travel-bucket-list/): Do you know much about it? How green is it really? Is it actually as big as it looks on a map?
- [TOP TIPS FOR PEAK SEASON TRAVELS](https://traveltick.com.au/top-tips-for-peak-season-travels/): Depending one where you're off to, peak or high season travel can get really busy. So busy that the experience of being there can be detrimentally affected. Not to mention what it's like for the locals who very likely just want to go about their daily business. But over-tourism—or unbalanced tourism, as it's sometimes called—is another story.
- [Ah oh… Turning mishaps into happy travels](https://traveltick.com.au/ah-oh-turning-mishaps-into-happy-travels/): It seems like there's a lot going on in the world at the moment, doesn’t it? Brexit, trade wars, geo-political jousting, civil unrest and protests.
- [NEW ZEALAND: New Entry Rules and Travel Agents Top Tips](https://traveltick.com.au/new-zealand-new-entry-rules-and-travel-agents-top-tips/): Image: Lake Pukaki, Canterbury. Credit: Miles-Holden
- [Celebrating the 2019 National Travel Industry Awards](https://traveltick.com.au/celebrating-the-2019-national-travel-industry-awards/): We know because, well, we organise them. It's a massive undertaking involving so much effort from our team, our partners, sponsors, countless behind-the-scenes superstars and, in particular, the nominees, finalists and winners from across the travel industry.
- [That winning feeling at the 2019 National Travel Industry Awards](https://traveltick.com.au/that-winning-feeling-at-the-2019-national-travel-industry-awards/): For travel agents, the National Travel Industry Awards are industry's Oscars. The awards are the ultimate recognition of excellence and professionalism, and a huge amount of effort goes into nominee submissions from over 1000 travel industry participants and the 200 that progress to the finalist round.
- [Where should you wander this winter?](https://traveltick.com.au/where-should-you-wander-this-winter/): Australia has an incredible diversity of landscapes, experiences and places to visit—there really is something for just about everyone across this vast land of ours. With beautiful natural landscapes, breathtaking coastal areas, rusty-red deserts, and glistening rainforests, it's little wonder that tourism is one of our largest industries.
- [FINDING LA DOLCE VITA IN ITALY](https://traveltick.com.au/finding-la-dolce-vita-in-italy/): Ah, Italy.
- [THEME PARK HOLIDAYS: Making the most of your next adventure](https://traveltick.com.au/theme-park-holidays-making-the-most-of-your-next-adventure/): Theme park people at Hong Kong Disneyland.
- [MAKING THE MOST OF EVERY NEW YORK MINUTE](https://traveltick.com.au/making-the-most-of-every-new-york-minute/): A New York minute is the smallest measurable unit of time in the universe, or so the saying goes. So, if you're planning a visit, how do make sure you squeeze the most out of every single one?

## Pages
- [Cancelled / Withdrawn Accreditation Participants](https://traveltick.com.au/cancelled-withdrawn-accreditation-participants/): Edit DateAgency NameABNReason 25/05/2026Mercedes Gonzales Travel82369537286Voluntary Withdrawal 31/03/2026DB Travel65060071623Voluntary Withdrawal 31/03/2026Global Weddings65091311778Voluntary Withdrawal 31/03/2026Ingham Travel13009983911Voluntary Withdrawal 31/03/2026Hopperound58305736600Voluntary Withdrawal 12/02/2026Exoticca82679948273Breach of section 2.5 of the ATAS Charter 21/01/2026Liberty Tours76617041086Breach of section 2.5 of the ATAS Charter 09/12/2025Travel with Jade83629134498Voluntary Withdrawal 05/12/2025Bega Valley Travel27070482852Failure to renew as required under S2.5(n) of the ATAS Charter 05/12/2025Sussex Inlet Travel91050069924Failure to renew as required under S2.5(n) of the ATAS Charter 02/12/2025All Good Travels Pty Ltd63644269269Failure to renew as required under S2.5(n) of the ATAS Charter 02/12/2025Helloworld Travel Vermont South70138742177Voluntary Withdrawal 17/11/2025Adelaide Travel87136345447Voluntary Withdrawal 17/11/2025YZ International Travel12664431949Breach of section 2.8 of the ATAS Charter 28/08/2025Amigos Tours and Travel22503417505Failure to renew as required under S2.5(n) of the ATAS Charter 12/08/2025Travel On Tracks23125745084Voluntary Withdrawal 05/08/2025Vanga Travel35050061508Failure to renew as required under S2.5(n) of the ATAS Charter 05/08/2025Holiday We Go47969653062Failure to renew as required under S2.5(n) of the ATAS Charter 05/08/2025Helloworld Travel Seymour94141599144Failure to renew as required under S2.5(n) of the ATAS Charter 05/08/2025Broadway Travel & Cruise22007259958Failure to renew as required under S2.5(n) of the ATAS Charter 22/07/2025The Australian Educational Travel Company48606956941Failure to renew as required under S2.5(n) of the ATAS Charter 22/07/2025Butler by the Sea58149050993Failure to renew as required under S2.5(n) of the ATAS Charter 22/07/2025Atlas Travel Service63848631886Failure to renew as required under S2.5(n) of the ATAS Charter 17/07/2025Helloworld Travel Goulburn96868233289Failure to renew as required under S2.5(n) of the ATAS Charter 17/07/2025Helloworld Travel Munno Para83540610614Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Uncover the World79123060579Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Travelwize43108970074Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Travel Traders34162040780Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Toorak Travel29110455902Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Phoenix Travel Australia97603372489Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Helloworld Travel Norwood76612857959Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Helloworld Travel Morisset92100472535Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025All World Travel Service52005312756Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025A&A Travel Burwood One17627592303Failure to renew as required under S2.5(n) of the ATAS Charter 07/07/2025Travelhub1261640948Failure to renew as required under S2.5(n) of the ATAS Charter 27/06/2025Western Safari55600832460Voluntary Withdrawal 16/06/2025Gig Travel Group87664350449Voluntary Withdrawal 13/06/2025Helloworld Travel Wangaratta71127857407Voluntary Withdrawal 10/06/2025Deluxe Travel & Cruise80627655814Voluntary Withdrawal 10/06/2025Down Under Vacations54620522303Voluntary Withdrawal 10/06/2025TC Travel51683881861Voluntary Withdrawal 10/06/2025Sports Fan Travel77619074207Voluntary Withdrawal 03/06/2025Explore Africa65362313975Voluntary Withdrawal 03/06/2025Bundaberg Travel Centre58010940226Business closing and is ceasing operations 31/05/2025Viatour Travel6000110193Breach of section 2.5(g) of the ATAS Charter 28/05/2025Package Travel11003877727Breach of section 2.5(g) of the ATAS Charter 26/05/2025Travala69653330691Business ceasing operations in Australia 26/05/2025Digital Travel15011054685Voluntary Withdrawal 16/05/2025Travel Bird62099570126Voluntary Withdrawal 30/04/2025The Adventure Specialists57079092925Business closing and is ceasing operations 30/04/2025Soulful Concepts Group Pty Ltd79608885749Business closing and is ceasing operations 30/04/2025Rediscover Travel Group46670047373Voluntary Withdrawal 15/04/2025Wall Street Travel94003477549Business sold 04/04/2025Travelpro21048906105Business closing and is ceasing operations 04/04/2025Transair International Travel55004587026Voluntary Withdrawal 31/03/2025Southside World Travel54116409584Voluntary Withdrawal 31/03/2025Travelabout43002845909Business sold 31/03/2025Wild Africa Travel Company63127535353Business closing and is ceasing operations 31/03/2025Handpicked Holidays38282287857Business closing and is ceasing operations 31/03/2025Sri Travels36635948855Voluntary Withdrawal 31/03/2025Christina Musgrove Travel47613098329Business closing and is ceasing operations 16/12/2024The French Experience11624848433Failure to renew as required under S2.5(n) of the ATAS Charter 29/11/2024Helloworld Travel Brighton-Le-Sands83087888097Voluntary Withdrawal 25/11/2024FirstClass.com.au98090896861Voluntary Withdrawal 15/10/2024Our World Travel40838209524Voluntary Withdrawal 09/10/2024Tee Lee Travel66008025072Voluntary Withdrawal 27/09/2024Breakaway Travel Club49067679627Failure to renew as required under S2.5(n) of the ATAS Charter 20/09/2024Mega Travel28864348311Voluntary Withdrawal 20/09/2024Travel Gate60637648769Failure to renew as required under S2.5(n) of the ATAS Charter 09/09/2024italktravel & cruise Flinders Park39061988074Failure to renew as required under S2.5(n) of the ATAS Charter 09/09/2024Suncity Travel Caloundra29640884429Failure to renew as required under S2.5(n) of the ATAS Charter 09/09/2024Gaura Travel56392778429Failure to renew as required under S2.5(n) of the ATAS Charter 03/09/2024Select Travel Service7800889243Failure to renew as required under S2.5(n) of the ATAS Charter 22/08/2024Travel Mart57003644120Breach of section 2.5(g) of the ATAS Charter 12/08/2024Alice's Wonderland Travel41625208143Voluntary Withdrawal 12/08/2024Smart Flight87140981077Failure to renew as required under S2.5(n) of the ATAS Charter 12/08/2024Worldmark Travel68010112834Failure to renew as required under S2.5(n) of the ATAS Charter 22/07/2024Oxford Travel86074085171Voluntary Withdrawal 22/07/2024Hayllar Music Tours Pty Ltd73167706176Voluntary Withdrawal 18/07/2024Helloworld Travel Seymour9414599144Failure to renew as required under S2.5(n) of the ATAS Charter 15/07/2024Western Australian Visitor Centre59155112584Voluntary Withdrawal 09/07/2024Blue Sky Travel Agent72169138694Failure to renew as required under S2.5(n) of the ATAS Charter 09/07/2024CPE Travel64084976429Failure to renew as required under S2.5(n) of the ATAS Charter 05/07/2024GET Educational Tours96004488886Voluntary Withdrawal 03/07/2024Yonda Holiday Group Pty Ltd24635777454Failure to renew as required under S2.5(n) of the ATAS Charter 28/05/2024Brilliant Travels69007122367Voluntary Withdrawal 28/05/2024International Park Tours78207386219Voluntary Withdrawal 28/05/2024Global Work & Travel38600280331Voluntary Withdrawal 20/05/2024Travlr19613747845Failure to renew as required under S2.5(n) of the ATAS Charter 17/05/2024SportsTourist99645907688Breach of section 2.8(d) of the ATAS Charter 13/05/2024Nemesis Online63073863144Voluntary Withdrawal 13/05/2024Contours Travel54907026274Voluntary Withdrawal 31/03/2024Holiday International Golden Travel13078573976Voluntary Withdrawal 31/03/2024Hedonistic Hiking66121332796Voluntary Withdrawal 31/03/2024Travel Ease92657525801Voluntary Withdrawal 31/03/2024Thrive Travel88766330011Voluntary Withdrawal 06/03/2024Edu School Tours55899510084Breach of section 2.5(d) of the ATAS Charter 29/02/2024Longford Travel59001276179Breach of section 2.8(d) & 2.5(k) of the ATAS Charter 30/01/2024Elite Travel97160269652Failure to renew as required under S2.5(n) of the ATAS Charter 12/12/2023Helloworld Travel Oxley19223023663Failure to renew as required under s2.5(n) of the ATAS Charter 04/12/2023Aurora Travel Agency Services86155761596Failure to renew as required under s2.5(n) of the ATAS Charter 22/11/2023Soundmart Tours Pty Ltd69623765766Failure to renew as required under s2.5(n) of the ATAS Charter 22/11/2023Elite Travel Solutions87132660309Voluntary Withdrawal 06/11/2023Piccadilly Travel Service36136590611Breach of s2.5 of the ATAS Charter 30/10/2023World Challenge Expeditions Pty Ltd69104769584Voluntary Withdrawal 30/10/2023Sanford International Travel13055085062Failure to renew as required under s2.5(n) of the ATAS Charter 18/10/2023Direct Flights50160646480Failure to renew as required under s2.5(n) of the ATAS Charter 18/10/2023Latitude Cruise and Travel77273408429Failure to renew as required under s2.5(n) of the ATAS Charter 29/09/2023Beyond Travel73115510926Failure to renew as required under s2.5(n) of the ATAS Charter 18/08/2023Hampton Travel & Cruise13108916490Voluntary Withdrawal 04/08/2023Helloworld Travel Mona Vale15237311711Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2023Encore Journeys41160364554Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2023Tiki Tours40946035914Voluntary Withdrawal 26/07/2023Oceania Travel Agency74639135032Breach of s2.5 of the ATAS Charter 14/07/2023Elsewhere Travel91600522370Failure to renew as required under s2.5(n) of the ATAS Charter 14/07/2023Helloworld Travel Lisarow28125558812Failure to renew as required under s2.5(n) of the ATAS Charter 03/07/2023Easylink Travels & Tours30604868680Voluntary Withdrawal 14/06/2023Wildlife Safari Australia89053908964Voluntary Withdrawal 31/03/2023Interline Travel86651729467Voluntary Withdrawal 31/03/2023V Travel Network73618554293Voluntary Withdrawal 31/03/2023Morcombe Travel62072214389Voluntary Withdrawal 31/03/2023Bunnik Tours38077203466Voluntary Withdrawal 31/03/2023Sun Island Tours91002932336Voluntary Withdrawal 31/03/2023Zodiac Travel48130352822Voluntary Withdrawal 07/03/2023Maximus Travels60618460156Failure to renew as required under s2.5(n) of the ATAS Charter 06/02/2023New Horizon Tour55613987330Failure to renew as required under s2.5(n) of the ATAS Charter 23/11/2022Mahsuri Travel & Tours69062825727Failure to renew as required under s2.5(n) of the ATAS Charter 23/11/2022United Journey Pty Ltd86605382876Failure to renew as required under s2.5(n) of the ATAS Charter 16/11/2022ACR International Travel82065794452Failure to renew as required under s2.5(n) of the ATAS Charter 07/09/2022Teds Tours89634358151Cancelled - Breach of s2.5(d) of the ATAS Charter 17/08/2022Australia & New Zealand Travel Company11642241914Cancelled - Breach of s2.5(d) of the ATAS Charter 22/08/2022Asia Vacation Group (AVG)74608656800Cancelled - Breach of s2.5 of the ATAS Charter 28/07/2022Travel @ Maddington92600952565Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2022Shoji Australia55930316527Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2022Calypso Destinations68626352832Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2022Shuntong Travel66604117491Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2022Bargain Flights97625940230Failure to renew as required under s2.5(n) of the ATAS Charter 28/07/2022Tuscany Untouched Tours48613426378Failure to renew as required under s2.5(n) of the ATAS Charter 06/07/2022Helloworld Travel Mount Isa54116275060Cancelled - Breach of s2.5(d) of the ATAS Charter 15/02/2022Devocean Escapes58136209566Failure to renew as required under s2.5(n) of the ATAS Charter 15/02/2022Enjoy Myanmar Holiday Tours & Travel Group18169529266Failure to renew as required under s2.5(n) of the ATAS Charter 15/02/2022Diamond World Travel33741981741Failure to renew as required under s2.5(n) of the ATAS Charter 14/02/2022Wings Away Travel & Cruiseland53600664408Cancelled - Breach of s2.5(l) and s2.5(k) of the ATAS Charter 20/12/2021Swagman Tours55793549610Cancelled - Breach of s2.5(d) of the ATAS Charter 20/12/2021A&J Customization Group90955196687Failure to renew as required under s2.5(n) of the ATAS Charter 20/12/2021Womens Own Adventure32632654481Failure to renew as required under s2.5(n) of the ATAS Charter 13/12/2021New Horizons Travel & Cruise52620891367Failure to renew as required under s2.5(n) of the ATAS Charter 23/11/2021Mantra Wild Adventures24145490400Failure to renew as required under s2.5(n) of the ATAS Charter 02/11/2021Helloworld Travel Mandurah56123590616Failure to renew as required under s2.5(n) of the ATAS Charter 02/11/2021Helloworld Travel Innisfail56602040595Failure to renew as required under s2.5(n) of the ATAS Charter 02/11/2021Helloworld Travel Keilor46167567188Failure to renew as required under s2.5(n) of the ATAS Charter 27/10/2021Three Sixty Travel43604967553Failure to renew as required under s2.5(n) of the ATAS Charter 27/10/2021J Travel39937384979Failure to renew as required under s2.5(n) of the ATAS Charter 02/08/2021Empire International Travel Group30621930498Failure to renew as required under s2.5(n) of the ATAS Charter 09/07/2021Helloworld Travel Plenty Valley60627253516Cancelled - Breach of s2.5(d) of the ATAS Charter 09/06/2021Make Trips Pty Ltd33609536281Failure to renew as required under s2.5(n) of the ATAS Charter 09/06/2021Sai World Travel & Tours71153405595Failure to renew as required under s2.5(n) of the ATAS Charter 20/05/2021Shepparton Travel and Cruise73616116495Failure to renew as required under s2.5(n) of the ATAS Charter 20/05/2021BeyondDream Travels37625478346Failure to renew as required under s2.5(n) of the ATAS Charter 27/04/2021Travel with Intention9260941308Failure to renew as required under s2.5(n) of the ATAS Charter 27/04/2021Yaya Travel86612598740Failure to renew as required under s2.5(n) of the ATAS Charter 27/04/2021Travel Mart57003644120Failure to renew as required under s2.5(n) of the ATAS Charter 10/03/2021Zignals Travels26054123698Failure to renew as required under s2.5(n) of the ATAS Charter 03/02/2021Tucan Travel Pty Ltd77085587659Cancelled - Breach of s2.5(d) of the ATAS Charter 11/01/2021Vietravel Australia32610625265Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Gen Z Travel38895349269Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Viendong Tourist Service52311628340Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Flight Online Pty Ltd51609047985Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Krneta Travel Centre49611673548Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Travellers Edge Holidays59446695196Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Della Travel42600625036Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Royal Discovery Holiday99089120892Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Great Trains of Europe Tours75325010987Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Southern Cross Travel84060431343Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Sami Travel Pty Ltd26600039398Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Destination Travel Centre99089120892Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Raw Wildlife Encounters16376545105Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021TravelTime Kings Meadows48085068622Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Empire Travel97600384772Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Selective Tours54095568317Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Touch of Spirit Tours68160109946Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Total Travel (WA) Pty Ltd68086117651Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Havana Tours and Travel Pty Ltd15122315422Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Modica Travel Service63005015903Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021CVT Travel32682039128Failure to renew as required under s2.5(n) of the ATAS Charter 11/01/2021Epoch Travel and New Land Tours62161311959Failure to renew as required under s2.5(n) of the ATAS Charter 10/12/2020Travel Design Group876244514580Cancelled - Breach of s2.5(d) of the ATAS Charter 22/07/2020Extra Travel70152044785Cancelled - Breach of s2.5(d) of the ATAS Charter 26/06/2020Global Travel Directors94154291844Cancelled - Breach of s2.5(d) of the ATAS Charter 28/04/2020Fly Odyssey Australia59270802546Failure to renew as required under s2.5(n) of the ATAS Charter 28/04/2020Westar Holidays Pty Ltd72612603451Failure to renew as required under s2.5(n) of the ATAS Charter 28/04/2020Exmouth Escape Tours33966785480Failure to renew as required under s2.5(n) of the ATAS Charter 28/04/2020Nexus Holidays34124885356Cancelled - Breach of s2.5(d) of the ATAS Charter 06/04/2020SNA Asia Group Pty Ltd t/a SNA Travel Group165238326Cancelled - Breach of s2.5(d) of the ATAS Charter 31/03/2020Travel Asia603259507Cancelled - Breach of s2.5(d) of the ATAS Charter 24/03/2020Kimberley Information & Travel Centre33493841805Failure to renew as required under s2.5(n) of the ATAS Charter 24/03/2020Connections Travel SA16628876666Failure to renew as required under s2.5(n) of the ATAS Charter 24/03/2020Traveldream.com.au66610582922Failure to renew as required under s2.5(n) of the ATAS Charter 13/03/2020Luxury Tours and Travel27625371306Failure to renew as required under s2.5(n) of the ATAS Charter 11/03/2020Holiday Experience Pty Ltd36124034331Cancelled - Breach of s2.5(d) and s2.8 of the ATAS Charter 11/03/2020Travel and Travel28077332659Cancelled - Breach of s2.5(d) and s2.8 of the ATAS Charter 10/03/2020Aomo Trip43612019753Cancelled - Breach of s2.5(d) of the ATAS Charter 24/02/2020SML Investments (QLD) Pty Ltd t/a Jetstream Travel84132126937Cancelled - Breach of s2.5(d) and s2.8 of the ATAS Charter 21/02/2020Fly365 Pty Ltd22606601521Cancelled - Breach of s2.5(d) of the ATAS Charter 06/02/2020Connections Travel26604403625Failure to renew as required under s2.5(n) of the ATAS Charter 03/02/2020Defence Escapes91639849765Cancelled - Breach of s2.5 of the ATAS Charter 03/02/2020DP & C Ryan Pty Ltd t/a Global Travel & Cruise40146330047Cancelled - Breach of s2.5 of the ATAS Charter 31/01/2020Golden Globe Travel23958846625Cancelled - Breach of s2.5 of the ATAS Charter (suspended 30 Jan 2020) 08/11/2019All Occasions Travel8100139811Failure to renew as required under section s2.5(n) of the ATAS Charter 08/11/2019Cheng Travel Pty Ltd57076242076Failure to renew as required under section s2.5(n) of the ATAS Charter 30/10/2019Airlie Beach.com27089831792Failure to renew as required under section s2.5(n) of the ATAS Charter 30/10/2019Travel Seekers Pty Ltd11003763442Failure to renew as required under section s2.5(n) of the ATAS Charter 23/10/2019Hornsby Travel & Cruise11109344587Failure to provide requested documentation as required under section s2.5 of the ATAS Charter 23/10/2019Australian Tang Dynasty International57613632910Failure to renew as required under section s2.5(n) of the ATAS Charter 23/10/2019Universal Holiday Travel22611081684Failure to renew as required under section s2.5(n) of the ATAS Charter 23/10/2019Travel Addict67159696081Failure to renew as required under section s2.5(n) of the ATAS Charter 23/10/2019Libertas Travel30154091433Failure to renew as required under section s2.5(n) of the ATAS Charter 23/10/2019Mahsuri Travel & Tours6906285727Failure to renew as required under section s2.5(n) of the ATAS Charter 23/09/2019Travel Execs66617587014Failure to satisfy s2.5 Business Compliance and Governance criteria of the ATAS Charter 09/09/2019Vantage Travel74618508446Failure to satisfy s2.5 Business Compliance and Governance criteria of the ATAS Charter 05/09/2019Melton Travel Centre95972575109Failure to satisfy s2.5 Business Compliance and Governance criteria of the ATAS Charter 22/08/2019Tempo Holidays Pty Ltd51007331213Cancelled - Failure to satisfy s2.5 Business Compliance and Governance criteria of the ATAS Charter 31/07/2019Tempo Holidays Pty Ltd5100733123Suspended pending an investigation following Parent entity announcement to Indian Stock Exchange 24/07/2019Travelworld Sydney95577393281Failure to renew as required under section s2.5(n) of the ATAS Charter 18/06/2019Aussizz Travels62154627488Failure to satisfy s2.5 Business Compliance and Governance criteria of the ATAS Charter 18/06/2019Ocean Link53169947826Failure to renew as required under section s2.5(n) of the ATAS Charter 02/05/2019Amazing Worldwide Tours91161618275Failure to renew as required under section s2.5(n) of the ATAS Charter 15/03/2019One World Travel64107303971Suspended 11th February 2019 - Voluntary Withdrew 06/03/2019AU Holiday Tour Service46162048188Failure to renew as required under section s2.5(n) of the ATAS Charter 06/03/2019In This Life Wellness Travel19592726169Failure to renew as required under section s2.5(n) of the ATAS Charter
- [Middle East Travel Disruptions](https://traveltick.com.au/middle-east-travel-disruptions/): The situation across parts of the Middle East is evolving and may affect some international flight routes and travel itineraries. Several countries in the region have restricted or closed airspace, which is causing delays, cancellations and rerouting for flights that normally transit through major hubs such as Dubai, Abu Dhabi and Doha.
- [Search Filters](https://traveltick.com.au/search-filters/): Select some options Nature of Trip Filter Conferences & Events Corporate or Business Travel Group Travel Leisure Travel Online Travel Operator Small Group and Bespoke Travel Special Needs (Disability) Select some options Travel Type Filter Adventure Trekking and Active Travel Art History & Culture Cruising Ecotourism Educational Travel Family and / or Theme Parks Food & Wine Travel Honeymoons & Weddings Island & Beach Luxury Rail Relaxation, Pampering & Spa Holidays Religious Travel Round the World Scuba Diving, Fishing & Outdoors Self Drive Snow & Skiing Solo Travel Sports Touring Travel Insurance Select some options Destination Africa Antarctica Asia Australia Canada & USA (North America) Europe & UK Middle East New Zealand & Pacific Island South & Central America & Caribbean View Details Shortlist View Details Shortlist View Details Shortlist View Details Shortlist SPRINGFIELD LAKES, QLD View Details Shortlist Ryde, NSW View Details Shortlist
- [Member Registration](https://traveltick.com.au/member-registration/): Hi Chamod Shyamain,
- [Reset Password](https://traveltick.com.au/reset-password/): Already have an account? Sign In
- [Lodge a Complaint](https://traveltick.com.au/lodge-a-complaint/): Your complaint is ineligible for review by ATIA.
- [Complaints](https://traveltick.com.au/complaint/): ATIA investigates consumer complaints of alleged breaches of the ATAS Code of Conduct. If you have a grievance with an ATIA Accredited travel business, ATIA recommends you take the following actions in the first instance:
- [About ATIA Accredited](https://traveltick.com.au/atia-accredited/): When planning a trip, the ATIA Accredited symbol tells you the travel agencies and tour operators you’re dealing with are credible, well-trained and professional. They’ve met strict criteria to become nationally accredited, so you can book with them knowing you’re in the safe hands of one of the best in the business.
- [International Driving Permit](https://traveltick.com.au/international-driving-permit-idp/): The Australian Automobile Association warns that when driving in most overseas countries, Australian travellers need more than just a valid Australian driver’s license. Unfortunately, many travellers don’t realise the serious risks of driving without a current International Driving Permit (IDP).
- [Holiday Checklist](https://traveltick.com.au/holiday-checklist/): COVID-19 Travel Advice When travelling abroad, at any time, it is important to exercise common-sense, remain vigilant and stay informed. Download Pre Departure Guide Travel tips to do BEFORE you depart on holiday. Download Travel Advice Worth Packing Important things to consider when making a travel purchase. Download
- [Travel Tips](https://traveltick.com.au/information-for-travellers/): Things to consider before you travel! Here are some travel tips to make your trip as smooth and as enjoyable as possible.
- [Travel Alerts](https://traveltick.com.au/travel-alerts/): Keep up to date with the latest travel alerts with ATAS.
- [Blog](https://traveltick.com.au/blog/)
- [Home](https://traveltick.com.au/): Look for the ATIA Tick when planning your next trip ATIA Accredited members are Recognised Travel Experts. Only businesses that meet rigorous industry, financial, and operational standards earn accreditation, ensuring peace of mind from booking to return. Plus, if something doesn’t go as expected, ATIA is here to help resolve issues fairly.

## FAQs
- [When can I submit a complaint to ATIA?](https://traveltick.com.au/faqs/when-can-i-submit-a-complaint-to-atia/): ATIA manages complaints in line with the ATAS Code of Conduct to determine whether a breach of the code has occurred because of the travel business’s actions. It is important to note that for your complaint to be eligible for review, it must be against the travel agent and not, for example, an airline.
- [I made my booking some time ago but now there are concerns about my destination. What should I do?](https://traveltick.com.au/faqs/i-made-my-booking-some-time-ago-but-now-there-are-concerns-about-my-destination-what-should-i-do/): DFAT’s Smartraveller website is your first port of call. It has up-to-date information about your intended destination, advice on how to stay safe while you’re there, and if you should reconsider your travel.
- [I’ve booked a trip but now I’m nervous about travelling overseas. What’s your advice?](https://traveltick.com.au/faqs/ive-booked-a-trip-but-now-im-nervous-about-travelling-overseas-whats-your-advice/): Be prepared, open minded and always consider the ramifications of changing your mind. There is plenty of information out there about preparing for a trip. Cruise lines and tour operators often provide guidance on what to bring with you. Smartraveller provides tips on pre-departure actions you should take for your safety.
- [Should my agent or tour operator be advising me on entry requirements for the countries I want to visit?](https://traveltick.com.au/faqs/should-my-agent-be-advising-me-on-entry-requirements-for-the-countries-i-want-to-visit/): Your travel agent or tour operator should be providing you with expert advice on travel, but entry requirements can be tricky because they can change frequently and without notice. It may also depend on your nationality and the passport you are using. In fact, an agent’s or operator’s terms and conditions may state the traveller is solely responsible for meeting all entry requirements for the countries they will be visiting.
- [Tips for spotting a travel scam](https://traveltick.com.au/faqs/tips-for-spotting-a-travel-scam/): ATIA often receives calls from consumers who have been persuaded to take advantage of a limited-time offer for a holiday package or holiday voucher that can be used in the future. They later discover they’ve been duped – there is no holiday package and their money is gone.
- [ATIA Complaint Escalation Process](https://traveltick.com.au/faqs/atia-complaint-escalation-process/): The ATIA Complaint Escalation Process is detailed in the Code of Conduct. It consists of three stages.
- [I’m currently travelling and have a complaint. What should I do?](https://traveltick.com.au/faqs/im-currently-travelling-and-have-a-complaint-what-should-i-do/): You should raise your issue immediately with your travel agent or tour operator to allow them the opportunity to have the issue corrected. Having documentation, supporting photographs and a record of your complaint at that time will assist if you need to raise a complaint upon your return.
- [I already accepted a refund after I complained to the agent or tour operator, but I don’t think it’s enough. Can I still lodge a complaint with ATIA?](https://traveltick.com.au/faqs/i-already-accepted-a-refund-after-i-complained-to-the-agent-or-tour-operator-but-i-dont-think-its-enough-can-i-still-lodge-a-complaint-with-atia/): Yes, you can. However, it is unlikely a further refund will be determined.
- [If ATIA finds in my favour will I automatically receive a refund?](https://traveltick.com.au/faqs/if-atia-finds-in-my-favour-will-i-automatically-receive-a-refund/): Not necessarily. Every complaint is considered on its own merits. The circumstances of your complaint will be objectively assessed, and a monetary refund is determined only when warranted. If a breach of the ATAS Code of Conduct is determined, this also does not automatically entitle you to the refund or outcome you are seeking.
- [Is there a fee to lodge my complaint with ATIA?](https://traveltick.com.au/faqs/is-there-a-fee-to-lodge-my-complaint-with-atia/): No, the ATIA complaint review process is a free service.
- [If I submit a complaint to ATIA can I also send it to a consumer protection agency or tribunal?](https://traveltick.com.au/faqs/if-i-submit-a-complaint-to-atia-can-i-also-send-it-to-a-consumer-protection-agency-or-tribunal/): Yes, you can. That is one of your rights as a consumer. However, ATIA will not be able to proceed with an investigation of your complaint if it is under review by another agency or tribunal. Your complaint will be closed immediately once we know you have referred it elsewhere.
- [Can I lodge a complaint with ATIA over the phone?](https://traveltick.com.au/faqs/can-i-lodge-a-complaint-with-atia-over-the-phone/): The online form enables ATIA to collect all the relevant information required to conduct an initial assessment. Supporting documentation is critical to complaints and lodging your complaint online allows us to act with procedural fairness to all parties.
- [What is ACAC?](https://traveltick.com.au/faqs/what-is-acac/): The ATIA Complaints Appeal Committee (ACAC) is an independent review committee. Where a complainant is not satisfied with the outcome of a review by the ATIA Compliance Manager, they may appeal to ACAC who will review the complaint and make a determination.
- [What is involved in the ATIA Complaint Escalation process?](https://traveltick.com.au/faqs/what-is-involved-in-the-atia-complaint-escalation-process/): If your complaint is assessed as eligible, it will be referred to the ATIA participant to allow them an opportunity to provide ATIA with an explanation. ATIA will first seek to resolve the issue by mutual resolution.
- [How long will dispute resolution take?](https://traveltick.com.au/faqs/how-long-will-dispute-resolution-take/): Once your complaint has been deemed an eligible complaint, ATIA has 45 days to determine the outcome of your complaint. In the event of a delay, you will be notified with reasons why.
- [What outcome can I expect from submitting a complaint against an ATIA-accredited travel business?](https://traveltick.com.au/faqs/what-outcome-can-i-expect-from-submitting-a-complaint-against-an-atia-accredited-travel-business/): In the first instance, the ATIA Compliance Manager will seek to resolve the matter by mutual agreement. 
- [What areas are deemed ineligible areas of complaints for Dispute Resolution?](https://traveltick.com.au/faqs/what-areas-are-deemed-ineligible-areas-of-complaints-for-dispute-resolution/): Complaints not eligible for review include those where:
- [What areas are eligible to submit a Complaint with ATIA?](https://traveltick.com.au/faqs/what-areas-are-eligible-to-submit-a-complaint-with-atia/): ATIA manages complaints in line with the ATAS Code of Conduct to determine whether a breach of the Code has occurred as a result of the Agent’s actions.
- [I have submitted a complaint form. What’s next?](https://traveltick.com.au/faqs/i-have-submitted-a-complaint-form-whats-next/): ATIA manages complaints in line with the ATAS Code of Conduct. Upon submission of a complaint, you will be sent an automated email detailing the process.
- [Can I submit a complaint against a non-ATIA business?](https://traveltick.com.au/faqs/can-i-submit-a-complaint-against-a-non-atia-travel-agent/): You may submit a complaint, but ATIA is limited to managing complaints in line with the ATAS Code of Conduct and can only hold ATIA-Accredited businesses accountable to the code. As such, only complaints against ATIA businesses are eligible for review, however information on non-ATIA businesses are collated and kept on file by ATIA, the industry body.
- [What are Terms & Conditions?](https://traveltick.com.au/faqs/what-are-terms-conditions/): All ATIA accredited businesses will have a set of Terms and Conditions that form part of the contract you enter with them when you purchase travel.
- [I need to cancel my holiday booking. Can I get a refund?](https://traveltick.com.au/faqs/i-need-to-cancel-my-holiday-booking-can-i-get-a-refund/): Before you book a holiday, carefully read any terms and conditions on the contract to understand any costs you may incur if you need to cancel your booking.  
- [How can I seek a credit card chargeback?](https://traveltick.com.au/faqs/how-can-i-seek-a-credit-card-chargeback/): Under certain circumstances, you can ask your bank or the financial institution who issued your card to reverse a payment. This is only the case if you paid for your travel with a credit card or by selecting ‘credit’ on a MasterCard or Visa debit card, which uses your own money but protects you from loss in the same way a credit card transaction would. This includes if the business:
- [What if I book a holiday and don’t get what I paid for?](https://traveltick.com.au/faqs/what-if-i-book-a-holiday-and-dont-get-what-i-paid-for/): First, contact the travel agent or tour operator with whom you booked for assistance. If you’ve booked with an ATIA-Accredited business, lodged a formal complaint with them and are not satisfied with their complaint resolution, you may submit a complaint to ATIA. ATIA manages complaints under the ATAS Code of Conduct and assesses whether a breach of the Code has occurred. 
- [When should I arrange my travel insurance policy?](https://traveltick.com.au/faqs/when-should-i-arrange-my-travel-insurance-policy/): You should arrange your policy as soon as you make a deposit on your booking. Many deposits are non-refundable, so travel Insurance can cover loss of deposit in case of cancellation.
- [What to look for with free credit card travel insurance?](https://traveltick.com.au/faqs/what-to-look-for-with-free-credit-card-travel-insurance/): Many major credit cards offer ‘free’ travel insurance. However, it is important you read the PDS and understand the terms and conditions. 
- [Tips for purchasing travel insurance cover](https://traveltick.com.au/faqs/tips-for-purchasing-travel-insurance-cover/): Selecting the right travel insurance for you will involve some research, understanding what activities you will be partaking in, and the countries you are visiting.
- [How to lodge a complaint with ATIA?](https://traveltick.com.au/faqs/how-to-lodge-a-complaint-with-afta/): Complaint lodgement is a simple, step-by-step, online process through which you provide us the details of your complaint.
- [Do I need travel insurance?](https://traveltick.com.au/faqs/do-i-need-travel-insurance/): It is strongly recommended you take out travel insurance, especially when travelling overseas.
- [What are my rights when I book a holiday?](https://traveltick.com.au/faqs/what-are-my-rights-when-i-book-a-holiday/): You and your agent or tour operator will have specific rights under the terms and conditions of the contract into which you enter. It is your responsibility to read and understand those terms and conditions. All ATIA travel businesses are obliged to adhere to the ATAS Code of Conduct, which sets standards that must be met. You can find out more about the code obligations here.
- [What can I do if my travel agent or tour operator won’t answer my calls or emails?](https://traveltick.com.au/faqs/what-can-i-do-if-my-travel-agent-or-tour-operator-wont-answer-my-calls-or-emails/): An ATIA travel business is required to acknowledge your complaint within five business days of receiving it and must attempt to investigate your complaint and inform you of the outcome within 10 business days of receipt. Delays do occur; the business, however, should inform you of the delay and reasons for it.
- [What should I look for if I want to make a travel booking online?](https://traveltick.com.au/faqs/what-should-i-look-for-if-i-want-to-make-a-travel-booking-online/): You should always verify the business you are considering booking through is registered in Australia and ATIA Accredited.
- [How will ATIA-Accredited operators improve my booking experience?](https://traveltick.com.au/faqs/how-will-atia-accredited-operators-improve-my-booking-experience/): Accredited travel agents and tour operators are professionals. They have considerable destination and product training and, as travel experts, know how to sort through the copious amounts of travel information available. 
- [How can I find ATIA-accredited travel businesses?](https://traveltick.com.au/faqs/how-can-i-find-atia-accredited-travel-agents/): To find your local ATIA-Accredited travel agent or tour operator, simply use the ATIA search directory. 
- [What are the ATAS Code of Conduct obligations?](https://traveltick.com.au/faqs/what-are-the-atas-code-of-conduct-obligations/): The code sets out a number of obligations including:
- [Travel insurance limits & exclusions](https://traveltick.com.au/faqs/travel-insurance-limits-exclusions/): It’s extremely important to understand the limitations, such as pre-existing medical conditions, and possible exclusions of your travel insurance before you purchase a policy. The Product Disclosure Statement (PDS) will detail this information.
- [Why choose to book with an ATIA accredited travel professional?](https://traveltick.com.au/faqs/why-choose-to-book-with-an-atia-accredited-travel-professional/): ATIA accreditation means an agent or operator is credible, professional and well-trained – they’re the best in the industry. They are required to conduct business in compliance with Australian Consumer Law and in accordance with the ATAS Charter and Code of Conduct.
- [I need to change or cancel an airline booking and they want to charge me more money. Is that allowed?](https://traveltick.com.au/faqs/i-need-to-change-or-cancel-an-airline-booking-and-they-want-to-charge-me-more-money-is-that-allowed/): Yes. Airlines will charge fees for name changes, flight changes and cancellation, which may be significant in value. In many instances, airline tickets are non-refundable. Always check the conditions of your ticket prior to purchase. Where you have opted for a cheaper ticket, it will cost more if you make changes or cancel.
- [How can ATIA help me?](https://traveltick.com.au/faqs/how-can-atia-help-me/): ATIA Accreditation is a voluntary scheme established to enhance travel industry standards and ensure the professionalism of the travel industry into the future. Looking for a travel business that carries the ATIA symbol means you’ll be dealing with an agent or operator that has met extensive criteria and standards to become accredited.
- [Who is ATIA?](https://traveltick.com.au/faqs/who-is-atia/): The Australian Travel Industry Association (ATIA) is the peak industry body representing Australian travel agents, tour operators and travellers. ATIA deals with all major issues relating to the operations of travel agencies and tour operators at both state and federal level.

## Awards
- [2024 – Finalist – Most Outstanding Australian-Owned Travel Management Company](https://traveltick.com.au/awards/2024-finalist-most-outstanding-australian-owned-travel-management-company/)
- [2024 – Finalist – Innovation in Travel Support Services](https://traveltick.com.au/awards/2024-finalist-innovation-in-travel-support-services/)
- [2024 – Winner – Most Outstanding Australian-Owned Travel Management Company](https://traveltick.com.au/awards/2024-winner-most-outstanding-australian-owned-travel-management-company/)
- [2024 – Winner – Innovation in Travel Support Services](https://traveltick.com.au/awards/2024-winner-innovation-in-travel-support-services/)

## Members
- [Cruise Addict](https://traveltick.com.au/members/cruise-addict/)
- [This is Wonder Group International](https://traveltick.com.au/members/this-is-wonder-group-international/)
- [Travel Markers](https://traveltick.com.au/members/64959/)
- [Panache Cruises](https://traveltick.com.au/members/panache-cruises/)
- [World Travel Design (African Expert)](https://traveltick.com.au/members/world-travel-design-african-expert/)
- [Express Tickets Sydney](https://traveltick.com.au/members/express-tickets-sydney/)
- [Chung Pak Travel](https://traveltick.com.au/members/chung-pak-travel/)
- [Corporate Travel Management Leisure – Melbourne](https://traveltick.com.au/members/corporate-travel-management-leisure-melbourne/)
- [Helloworld Travel Waverley Gardens](https://traveltick.com.au/members/helloworld-travel-waverley-gardens/)
- [Spencer Travel](https://traveltick.com.au/members/spencer-travel/)
- [Cruise1st](https://traveltick.com.au/members/64939/)
- [Walk Travel Advisory](https://traveltick.com.au/members/walk-travel-advisory/)
- [Geelong Travel](https://traveltick.com.au/members/geelong-travel/)
- [Helloworld Travel Morisset](https://traveltick.com.au/members/helloworld-travel-morisset/)
- [VS Oceania](https://traveltick.com.au/members/vs-oceania/)
- [QBT Pty. Ltd.](https://traveltick.com.au/members/qbt-pty-ltd/)
- [Express Travel Group – Melbourne](https://traveltick.com.au/members/express-travel-group-melbourne/)
- [Himalayan Experience Travel](https://traveltick.com.au/members/himalayan-experience-travel/)
- [Helloworld Travel Nerang](https://traveltick.com.au/members/helloworld-travel-nerang/)
- [Travelean](https://traveltick.com.au/members/travelean/)
- [EP Travel](https://traveltick.com.au/members/ep-travel/)
- [Eden Corporate Travel](https://traveltick.com.au/members/64914/)
- [Saba Travel](https://traveltick.com.au/members/saba-travel/)
- [Traveloso](https://traveltick.com.au/members/traveloso/)
- [Echelon Concierge](https://traveltick.com.au/members/echelon-concierge/)
- [Jamberoo Cruise and Travel](https://traveltick.com.au/members/jamberoo-cruise-and-travel/)
- [Gallivanter Travel – Fairfield](https://traveltick.com.au/members/gallivanter-travel-fairfield/)
- [Alma Travel Co](https://traveltick.com.au/members/alma-travel-co/)
- [Australian Golf Vacations](https://traveltick.com.au/members/australian-golf-vacations/)
- [Desire To Travel](https://traveltick.com.au/members/desire-to-travel/)
- [DealsAway.com](https://traveltick.com.au/members/dealsaway-com/)
- [Global Sports Travel](https://traveltick.com.au/members/global-sports-travel/)
- [Elite Cruising and Tours](https://traveltick.com.au/members/elite-cruising-and-tours/)
- [SportsLink Travel](https://traveltick.com.au/members/sportslink-travel-3/)
- [SportsLink Travel](https://traveltick.com.au/members/sportslink-travel-2/)
- [Oz Travel Consulting](https://traveltick.com.au/members/oz-travel-consulting/)
- [RACV Travel & Experiences Knox](https://traveltick.com.au/members/racv-travel-experiences-knox/)
- [RACV Travel & Experiences Bendigo](https://traveltick.com.au/members/racv-travel-experiences-bendigo/)
- [RACV Travel & Experiences Ballarat](https://traveltick.com.au/members/racv-travel-experiences-ballarat/)
- [Travelinsure](https://traveltick.com.au/members/travelinsure/)
- [Olanka Travels](https://traveltick.com.au/members/olanka-travels/)
- [Pangaroo Travel](https://traveltick.com.au/members/pangaroo-travel/)
- [Masri International Services / Aurga Travel](https://traveltick.com.au/members/masri-international-services-aurga-travel/)
- [itravel Naracoorte](https://traveltick.com.au/members/itravel-naracoorte/)
- [Helloworld Travel Mt Gravatt Plaza](https://traveltick.com.au/members/helloworld-travel-mt-gravatt-plaza/)
- [Intrepid Travel](https://traveltick.com.au/members/intrepid-travel/)
- [Big Heart Adventures](https://traveltick.com.au/members/big-heart-adventures/)
- [All World Travel Service](https://traveltick.com.au/members/all-world-travel-service/)
- [The Well Connected Traveller](https://traveltick.com.au/members/the-well-connected-traveller/)
- [Oddtrips](https://traveltick.com.au/members/oddtrips/)

## Travel Types
- [Adventure Trekking and Active Travel](https://traveltick.com.au/travel-types/adventure-trekking-and-active-travel/)
- [Art History & Culture](https://traveltick.com.au/travel-types/art-history-culture/)
- [Cruising](https://traveltick.com.au/travel-types/cruising/)
- [Ecotourism](https://traveltick.com.au/travel-types/ecotourism/)
- [Educational Travel](https://traveltick.com.au/travel-types/educational-travel/)
- [Family and / or Theme Parks](https://traveltick.com.au/travel-types/family-theme-parks/)
- [Food & Wine Travel](https://traveltick.com.au/travel-types/food-wine-travel/)
- [Honeymoons & Weddings](https://traveltick.com.au/travel-types/honeymoons-weddings/)
- [Island & Beach](https://traveltick.com.au/travel-types/island-beach/)
- [Luxury](https://traveltick.com.au/travel-types/luxury/)
- [Rail](https://traveltick.com.au/travel-types/rail/)
- [Relaxation, Pampering & Spa Holidays](https://traveltick.com.au/travel-types/relaxation-pampering-spa-holidays/)
- [Religious Travel](https://traveltick.com.au/travel-types/religious-travel/)
- [Round the World](https://traveltick.com.au/travel-types/round-the-world/)
- [Scuba Diving, Fishing & Outdoors](https://traveltick.com.au/travel-types/scuba-diving-fishing-outdoors/)
- [Self Drive](https://traveltick.com.au/travel-types/self-drive/)
- [Snow & Skiing](https://traveltick.com.au/travel-types/snow-skiing/)
- [Solo Travel](https://traveltick.com.au/travel-types/solo-travel/)
- [Sports](https://traveltick.com.au/travel-types/sports/)
- [Touring](https://traveltick.com.au/travel-types/touring/)
- [Travel Insurance](https://traveltick.com.au/travel-types/travel-insurance/)
- [Volunteering and Service Learning Programs](https://traveltick.com.au/travel-types/volunteering-and-service-learning-programs/)

## Business Type
- [Tour Operator](https://traveltick.com.au/business-type/tour-operator/)
- [Travel Agent](https://traveltick.com.au/business-type/travel-agent/)

## Destinations
- [Africa](https://traveltick.com.au/destinations/africa/)
- [Antarctica](https://traveltick.com.au/destinations/antarctica/)
- [Asia](https://traveltick.com.au/destinations/asia/)
- [Australia](https://traveltick.com.au/destinations/australia/)
- [Canada & USA (North America)](https://traveltick.com.au/destinations/canada-usa-north-america/)
- [China](https://traveltick.com.au/destinations/china/)
- [Europe & UK](https://traveltick.com.au/destinations/europe-uk/)
- [Japan](https://traveltick.com.au/destinations/japan/)
- [Korea](https://traveltick.com.au/destinations/korea/)
- [Middle East](https://traveltick.com.au/destinations/middle-east/)
- [New Zealand & Pacific Island](https://traveltick.com.au/destinations/new-zealand-pacific-island/)
- [South & Central America & Caribbean](https://traveltick.com.au/destinations/south-central-america-caribbean/)
- [South East Asia](https://traveltick.com.au/destinations/south-east-asia/)

## Nature of Trips
- [Conferences & Events](https://traveltick.com.au/nature-of-trips/conferences-events/)
- [Corporate or Business Travel](https://traveltick.com.au/nature-of-trips/corporate-or-business-travel/)
- [Group Travel](https://traveltick.com.au/nature-of-trips/group-travel/)
- [Leisure Travel](https://traveltick.com.au/nature-of-trips/leisure-travel/)
- [Online Travel Operator](https://traveltick.com.au/nature-of-trips/online-travel-operator/)
- [Small Group and Bespoke Travel](https://traveltick.com.au/nature-of-trips/small-group-and-bespoke-travel/)
- [Special Needs (Disability)](https://traveltick.com.au/nature-of-trips/special-needs-disability/)
- [Sports](https://traveltick.com.au/nature-of-trips/sports/)